Privacy Policy

Introduction

dfrktn.com is operated by Shalima BV. We respect and protect the privacy of individuals visiting our website(s). Your personal data is processed in accordance with the EU General Data Protection Regulation (GDPR - Regulation EU 2016/679).

This Privacy Policy explains clearly how we collect, use, and safeguard your personal information.

Identity of the Data Controller

Shalima BV

Rozendalstraat 36a

3080 Tervuren, Belgium

Email: info@dfrktn.com

VAT Number: BE0479029154

Purposes and Legal Basis of Processing

We process your personal data based on one or more of the following legal grounds under GDPR:

Consent: For newsletters, marketing communications, promotional offers, and surveys. You can withdraw your consent anytime by contacting us.
Contractual Necessity: For fulfilling orders, delivering services, and providing customer support.
Legitimate Interests: To improve our services, website security, fraud prevention, analytics, and administrative purposes.

Data Collection

We collect personal details provided by you through forms on our website, when you:

Place an order or request a service
Subscribe to newsletters
Request information or customer support
Participate in surveys or contests
Additionally, the following data may be automatically collected when visiting our website:
IP address, browser type, operating system, and platform
Search terms and keywords used
Details of downloads and site interactions
Technical details such as operating system and visit details (pages visited, search engine referrals)

Use of Data

Your personal data is used for:

Order fulfillment, customer service, and contract follow-up
Marketing communications about our products, services, and promotions (you may opt-out at any time)
Handling inquiries and support requests
Producing statistical analyses for improving our services (anonymized where possible)

Data Retention

We retain your data only as long as necessary for the purposes outlined or as legally required (typically up to 7 years for tax/accounting). Marketing data is retained until you withdraw your consent.

Your Rights Under GDPR

You have the right to:

Access and rectify your personal data
Request erasure of your personal data ("right to be forgotten") under certain conditions
Object to processing of your data based on legitimate interest
Request data portability (transfer your data)
Restrict processing of your data under certain circumstances

To exercise these rights, please email us at info@dfrktn.com.

Complaints

If you are dissatisfied with our handling of your data, you have the right to file a complaint with the Belgian supervisory authority:

Gegevensbeschermingsautoriteit (GBA/APD)

Rue de la Presse 35,

1000 Brussels, Belgium

Website: https://www.gegevensbeschermingsautoriteit.be

Data Retention

We retain personal data as long as necessary to fulfil the purposes outlined, or as legally required (typically up to 10 years for accounting and tax reasons). Marketing-related data is kept until consent is withdrawn.

Our website uses cookies to enhance user experience. For detailed information, see our separate Cookie Policy.

Links to Other Websites

Our website may contain links to external websites. Once you leave our website, the privacy policy of the visited website applies.

Security Measures

We employ reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.

Changes to the Privacy Policy

We reserve the right to update this privacy policy at any time. Updates will be posted clearly on this page.

Contact Information

For any questions regarding this privacy policy, please contact us at info@dfrktn.com.